Terms and Conditions
These terms and conditions apply to all purchases made through the website of Joanne & Teresa London, reachable via email at info@joanneteresalondon.com.
1. Applicability
By placing an order, you agree to these terms and conditions.
2. Product Information
We do our best to describe the products accurately and provide up-to-date information. However, typographical errors or inaccuracies may occur.
3. Ordering and Payment
Orders are processed after receiving full payment. Available payment methods may vary by country. Customers are responsible for verifying which payment methods are available for their location.
4. Processing and Delivery
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Processing time: 1-3 business days
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Shipping time: 3-7 business days (depending on location)
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Shipping is directly from our supplier in China.
5. Returns and Cancellations
Please refer to our separate return policy for all terms and conditions regarding returns and cancellations.
6. Liability
We are not responsible for loss or damage during shipping if tracking indicates that the package was delivered. Always check the provided address carefully.
7. Intellectual Property
All content on the website (texts, photos, logos) is the property of Joanne & Teresa London and may not be used without permission.
8. Complaints Procedure
Complaints can be submitted in writing via info@joanneteresalondon.com. We strive to respond within 5 business days.
9. Applicable Law
These Terms are governed by Dutch law. However, if you are a UK consumer, you will benefit from all mandatory protections provided under UK consumer law. Where Dutch law conflicts with those protections, UK consumer law will prevail for the affected provisions.